Samsung’s US Electronics division is to recall 2.8m top-load washing machines, just weeks after the production of the Galaxy Note 7 smartphone was pulled after multiple devices exploded.
In September US federal safety regulators were alerted to potential problems with the washing machines manufactured from March 2011 onwards, advising owners to lighten their load cycles.
Now, following reports of multiple injuries caused by the product malfunctioning – including one incident in which a consumer suffered a broken jaw – the South Korean technology giant faces another sizeable headache.
According to Samsung, 733 reports of washing machines breaking have been recorded, resulting in nine related injuries, including a broken jaw, an injured shoulder and several other impact injuries.
The drums inside the washers are understood to be losing balance during the spinning process, resulting in the top of the product separating from the washer.
The voluntary recall covers 34 different model numbers, with the US Consumer Product Safety Commission (CPSC) calling on owners to contact Samsung immediately to organise collection.
In an interview on US television show Good Morning America, Elliott Kaye, CPSC chairman said: “We’re talking about a very serious hazard of the top of these washing machines completely blowing off. It’s a lot of reports.
“This is the real world for me. I do the laundry in my family. I’ve got two young boys.
“This would scare the heck out of me, which is why we hope parents and others take advantage of this recall.”
The recall comes at an unfortunate time for the Korean manufacturer, with New Zealand mobile operators announcing on Friday that the Galaxy Note 7 has been blacklisted as a safety hazard.
In April 2013, Samsung was forced to carry out one of Australia’s largest consumer recalls – around 150,000 washing machines sold since 2010 – after rescue services reported a spate of house fires believed to have been caused by their washers.
“Our priority is to reduce any safety risks in the home and to provide our customers with easy and simple choices in response to the recall,” Samsung said in statement issued following the announcement of the recall.
“We are moving quickly and in partnership with the CPSC to ensure consumers know the options available to them and that any disruption in the home is minimised.”
WASHINGTON (AFP) – Samsung is recalling 2.8 million washing machines with a potential for a dangerous detachment of its top lid, the South Korean company and US safety officials announced Friday.
The recall delivers a new blow to the electronics giant, which has scrapped production of its flagship Galaxy Note 7 smartphones due to risks of overheating batteries that can catch fire.
The US Consumer Product Safety Commission said in a statement the Samsung washing machine top “can unexpectedly detach from the washing machine chassis during use, posing a risk of injury from impact.”
Samsung received 733 reports of problems with the machines. Nine of those incidents involved injury, including a broken jaw and injured shoulder.
Samsung said in a statement the recall affects models manufactured since 2011 due to “reports highlighting the risk that the drums in these washers may lose balance, triggering excessive vibrations, resulting in the top separating from the washer.”
John Herrington, senior vice president of Samsung Electronics America, said, “We are moving quickly and in partnership with the CPSC to ensure consumers know the options available to them and that any disruption in the home is minimized.”
Consumers with a recalled washer will be offered a free in-home repair or a rebate that can be applied towards the purchase of a new washer from Samsung or another brand.
Samsung faced a class-action lawsuit that claimed some of the washers were “exploding,” leading to potential injury or property damage.
The company, the world’s biggest maker of smartphones, recalled some 2.5 million Note 7s in 10 markets following complaints that its lithium-ion battery exploded while charging, and then had to expand that as reports emerged of replacement phones also catching fire.