British Airways systems crash responsible for “chaos” at Heathrow and Gatwick

By FRANCESCA GILLETT

Holidaymakers travelling through Heathrow and Gatwick were caught in delays and huge queues on Wednesday morning after a British Airways systems crash.

Passengers at Heathrow described “total chaos” after the computers went down at the busy west London airport.

Some travellers awaiting flights from Gatwick Airport also reported problems.

British Airways said on Twitter they were “aware of some issues affecting check in this morning” and apologised to travellers.

@British_Airways premium airline? @easyJet @Ryanair must be having a good ‘ole laugh. Where are your customer services people?

We’re sorry for the inconvenience that has been caused at the airport due to our system issues, Paul. We’re trying to resolve this as 1/2

It comes after the airline’s IT systems crashed around the world in May, leaving flights from Heathrow and Gatwick airports grounded.

George Edmonds said on Twitter: “All over the place again – computers down at Heathrow. You used to be so good.”

Tim Heptonstall tweeted the carrier and said: “Anything to say about the mess at LGW this morning?”

Total disorganisation @British_Airways at Heathrow. Stood in a queue for nearly 2 hours. Pretty sure I’ll miss my flight thanks to you guys

Colin Parselle, who was travelling to Edinburgh, added: “What have you done to your computers?”

At around 8.45am, a spokeswoman for British Airways told the Standard systems were back up and running after being down for around an hour.

She said: “Customers are being checked in as normal after an earlier problem was resolved. We are sorry for the temporary check in problems which caused some delays for our customers first thing this morning.

“This issue is now resolved and our staff are working flat out to help customers get away on their holidays.”

Today’s problems come after Europe’s biggest association of airlines warned holidaymakers are set to face massive delays at passport control when travelling abroad this summer.

Some passengers have missed their flights or been forced to queue for up to four hours after a new EU regulation means border officials have to carry out extra security checks.

British Airways’ last computer system crash in May, which saw a power outage on its systems around the world, hit passengers for several days, with flights from Gatwick and Heathrow cancelled.

It was thought to be caused by a power supply problem.

Staff at British Airways have a “backlog” in allocating cancellation expenses because of recent disruption.

The airline’s cabin crew are currently in the middle of a two-week strike running until August 15.

Passengers have already been hit with the effects of staff strikes this year. The walkout is over pay gaps between recently-hired mixed fleet crew and ordinary cabin crew.

Unite the union said half of the new recruits have been forced to take a second job to earn enough for living.

A Heathrow spokesperson said on Wednesday: “Due to issues experienced earlier with the British Airways check-in system, some passengers experienced minor delays in Terminal 5.

“We apologise for this experience and can confirm the issue has now been resolved.”

http://www.standard.co.uk/news/uk/heathrow-airport-delays-chaos-for-holidaymakers-as-british-airways-systems-crash-a3601866.html

**********************************************

British Airways systems crash for the SEVENTH time in a YEAR causing ‘total chaos’ for holidaymakers at Heathrow, Gatwick and London City airports

  • Fault has sparked huge delays and queue at London’s two biggest airports
  • Holidaymakers expressed their fury and described Heathrow as ‘total chaos’ 
  • Airline has admitted on Twitter it is dealing with issues with its check-in system 
  • In May, 75,000 people were left stranded after an IT glitch with BA’s data centre 

British Airways systems crashed this morning causing ‘total chaos’ for holidaymakers yet again.

The technical fault sparked huge delays and queue at London‘s two biggest airports – Heathrow and Gatwick. Issues were also reported at London City.

It is the seventh time in just over a year that BA has suffered a glitch after introducing a new check-in system last summer.

Pictures emerged of queues up to eight rows deep at the check-in desk of Gatwick Airport.

Despite it only lasting 20 minutes, flights from the capital to destinations including, Athens, Milan, Malta, Malaga, Glasgow and Dubrovnik were all delayed by the fault.

Some passengers were even stuck on planes on the runway as they waited for the issue to be resolved. While others were unable to check in online for their flights and were told they had been ‘departed’.

The technical fault sparked huge delays and queue at London's two biggest airports - Heathrow and Gatwick (pictured)

The technical fault sparked huge delays and queue at London’s two biggest airports – Heathrow and Gatwick (pictured)

Pictures emerged of queues up to eight rows deep at the check-in desk of Gatwick Airport

Pictures emerged of queues up to eight rows deep at the check-in desk of Gatwick Airport

Dr Lynn Roseberry tweeted this picture of the bag drop at Copenhagen Airport this morning

Dr Lynn Roseberry tweeted this picture of the bag drop at Copenhagen Airport this morning

The glitch lasted around 20 minutes and Heathrow has said operations are running as normal.

The airline said it was having to use a manual check-in process which takes longer than the computerised system.

One passenger described the bag drop area at Heathrow Terminal 5 as ‘almost at a standstill’.

Holidaymaker Amanda Jane Porter tweeted: ‘T5 is absolute carnage with systems down!!’Very unhappy customers left right and centre. #stillqueuing.’

Another passenger wrote: ‘Total chaos at Heathrow.’

Laura O’Leary said: ‘please sort out your dysfunctional systems. I have yet again been put off a flight this morning. NOT GOOD ENOUGH!!!! #joke’

A spokeswoman for the airline wrote on Twitter: ‘We’re experiencing some issues with our check-in system this morning. We’re sorry for any inconvenience this is causing.’

A BA spokesman later said: ‘Customers are being checked in as normal after an earlier problem was resolved.

‘We are sorry for the temporary check in problems which caused some delays for our customers first thing this morning.

‘This issue is now resolved and our staff are working flat out to help customers get away on their holidays.’

SEVEN ‘FLY’ FAILURES IN A YEAR

The new BA ‘FLY’ system first broke down on June 19 last year, just weeks after first being introduced. Both of London’s major airports were affected with people moaning of ‘hour-long’ delays when the IT glitch brought down the check-in systems and boarding gate systems.

The system then suffered another failure on July 7, 2016, with some holidaymakers even turned away from their flights due to the chaos. Two-hour, seven-lane queues formed at all BA check-in gates at Terminal 5 at London Heathrow as staff struggled to deal with the huge numbers of people. First and business class passengers were the worst affected.

The IT glitch came as several families were looking to get away on holiday after private and Scottish school terms ended for the summer. There were also claims that there were not enough seats on flights because of allocation problems with the booking system, while a couple was also turned away from a flight to Japan where they were due to marry.

British Airways customers (pictured) were left standing in huge queues at Heathrow after an  computer problem on July 7

British Airways customers (pictured) were left standing in huge queues at Heathrow after an  computer problem on July 7 last year

Less than a week later and the check-in system broke down yet again. On July 13, lengthy queues formed once again at Terminal 5, Heathrow after the ‘FLY’ system suffered further technical problems

Five days later it broke down once again and on this occasion TV presenter Phillip Schofield was among those to berate the airline for the delays. He took to Twitter to live tweet his ordeal after missing his British Airways flight on one of the busiest flying days of the year.

The TV star, 54, waited for two hours after the airline’s check-in computer system stopped working at the flagship Terminal 5 at London’s Heathrow, before having to go home again.

The IT glitch also hit Gatwick and caused huge queues as hundreds of thousands of families start going away for their summer holidays. Long queues snaked across terminal buildings as irate passengers said BA workers were nowhere to be seen or ‘pretending to be on the phone’.

In a series of social media posts, Mr Schofield said: ‘In the queue two hours and not one member of staff to talk to. Love you usually, today you are s***’. He added: ‘There’s no announcements, no info when the planes left, no help at all’.

TV presenter Phillip Schofield was among those to berate the airline for the delays when it suffered yet another IT glitch on July 18. He took to Twitter to blog his ordeal after missing his BA flight on one of the busiest flying days of the year

TV presenter Phillip Schofield was among those to berate the airline for the delays when it suffered yet another IT glitch on July 18, 2016. He took to Twitter to blog his ordeal after missing his BA flight on one of the busiest flying days of the year

A few hours later, having given up, he said: ‘On our way back home then @British_Airways’.

On September 6, 2016, another IT glitch caused serious problems with the airline’s check-in systems around the world.

Travellers across the UK and U.S. complained of lengthy queues due to the technical problem.

Pictures of the chaos posted online showed passengers stranded with their bags at check-in desks in major airports around the world including London Gatwick, Heathrow, Edinburgh and Newcastle in the UK, and Chicago O’Hare International Airport, San Francisco, San Diego, Las Vegas, Phoenix, Atlanta and Seattle in the US.

The ‘worldwide computer glitch’ also caused problems in the Bahamas, Mexico City, Amsterdam, Toronto, Berlin, Vienna, Rome and Durban, South Africa.

In May this year and IT engineer allegedly failed to follow proper procedure at a Heathrow data centre and caused 'catastrophic physical damage' to servers leaving 75,000 stranded across the globe. 

In May this year and IT engineer allegedly failed to follow proper procedure at a Heathrow data centre and caused ‘catastrophic physical damage’ to servers leaving 75,000 stranded across the globe.

Read more: http://www.dailymail.co.uk/news/article-4752650/British-Airways-systems-crash-Heathrow-Airport.html#ixzz4ob62lK00
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One Response to “British Airways systems crash responsible for “chaos” at Heathrow and Gatwick”

  1. daveyone1 Says:

    Reblogged this on World4Justice : NOW! Lobby Forum..

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